Frequently Asked Questions
Everything you need to know before placing your first order.
How long does production take?+
Most orders are ready in 1–2 weeks from order confirmation. Rush orders are available subject to capacity — let us know your event date when you inquire and we'll tell you what's possible.
Do you ship outside Canada?+
Yes. We serve show organizers across North America. Shipping costs and carrier options will be included in your quote.
What file format should I send my logo in?+
Vector files (AI, EPS, SVG) are ideal as they scale without loss of quality. High-resolution PNG or PDF files also work. If you only have a low-resolution logo, let us know — we'll advise on what's usable.
Can I match specific ribbon colours?+
Yes. We offer a wide range of ribbon colours and can work to match your event's colour scheme. Include your colour requirements in your quote request.
Can I see a sample before committing to a full order?+
Yes — sample orders are available. Ask about samples when you submit your quote request and we'll discuss options.
What if I receive a defective ribbon?+
We replace manufacturing defects at no charge, no questions asked. Visit our Satisfaction Guarantee page to submit a claim — all we need is a photo of the defect and your shipping address.
Do you offer custom text and branding on ribbons?+
Yes. All our ribbons can include custom text, your event name, year, placing, and logo. Custom foil printing is available on medallion centres and ribbon bodies.