Our Guarantees
Every order is backed by two promises: one on timing, one on quality. If either falls short, we make it right.
Delivery Promise
Show organizers plan months in advance. A late delivery can derail your entire event. We take that seriously, and we build enough time into every order to get it right.
If your order arrives after the delivery date we confirmed with you, we'll automatically refund your shipping costs and apply a 20% discount off that order, with no action required on your part.
Shipping costs refunded
20% discount off that order
Quality Promise
Your reputation as an organizer is tied to every detail of your event, including the awards you hand out. Every piece we make reflects that standard, and we stand behind it completely.
If your ribbon has a manufacturing defect or doesn't meet the standard you deserve, we want to hear from you. We'll arrange a free replacement. Fill out the form below or contact your sales representative directly.
This guarantee applies to all Rosette Makers ribbons and rosettes received at a sanctioned competition or event.
Inspected before shipping
Free replacement, no hassle
Photo + form is all it takes
Show organizers and event coordinators: For order-related concerns, quantities, or quality issues on bulk orders, please contact your Rosette Makers representative directly.
Submit a Quality Claim
Received a defective ribbon? Fill out the form below and attach a photo. We'll review your claim and arrange a replacement promptly.